1. Introduction

This Global Privacy Policy (“Privacy Policy”) describes how BookMyHelp, Inc. and its affiliates will gather, use, and maintain your Personal Information on the BookMyHelp Platform. It will also explain your legal rights with respect to that information.

By using the BookMyHelp Platform, you confirm that you have read and understand this Privacy Policy, and our Global Terms of Service (together referred to herein as the “Agreement”). The Agreement governs the use of the BookMyHelp Platform. BookMyHelp will collect, use, and maintain information consistent with the Agreement.

If you are a California resident, please see the “Additional Disclosures for California Residents”. If you have any questions or wish to exercise your rights and choices, please contact us as set out in the “Contact Us” section below.

2. General Terms

In this Privacy Policy:

• BookMyHelp, Inc. may be referred to as "BookMyHelp," “we,” “our,” or “us.”
• We call a user of the BookMyHelp Platform “User,” “Users,” “you,” “your,” or “Client” and “Helper,” as appropriate.
• The community platform that we offer at our website (www.bookmyhelp.com and local variants, including www.bookmyhelp.ca ) is referred to as the “Site(s).”
• The mobile applications (whether on iOS or Android) are referred to as the “Apps.”
• BookMyHelp’s Sites, Apps and related services, information and communications are collectively referred to as the “BookMyHelp Platform.”
• “Terms of Service” refers to our Global Terms of Service, which can be found here. This Privacy Policy is incorporated into, and considered a part of, the Terms of Service.

3. Information Collection

Information you provide to BookMyHelp
BookMyHelp collects certain personally identifiable information about you, including information that can identify, relate to, describe, be associated with you, or is reasonably capable of being associated with you (“Personal Information”). Examples of Personal Information that BookMyHelp collects include but are not limited to:

Contact Information. This may include your first and last name, postal address, telephone number, and email address.

Billing Data, including your payment instrument number (such as a credit or debit card number), expiration date, and security code as necessary to process your payments.

Identity Information. If you are a Helper, we may collect Personal Information, such as your date of birth and address, national identification number if applicable, together with the result of basic criminal record checks as provided by you, or by our Third-Party Agents (as defined below), as applicable and to the extent permitted by law in your jurisdiction, as well as such information as may be needed to validate your identity.

Financial Information. To help Helpers set up a payment account and help Clients make payments to Helpers and pay fees to BookMyHelp, we may collect financial information, including credit card number, bank routing numbers, tax information, taxpayer identification number, and other payment information, as applicable. We use Financial Information in order to operate the BookMyHelp Platform and to ensure that Helpers are paid by Clients. We do this as necessary for our legitimate interests in providing our platform and services and to fulfill our contracts with Users. To keep your financial data secure, we have contracted with a third party to maintain and process your payment information.

Promotional Information. Certain offerings of the BookMyHelp Platform, such as newsletters, surveys, contests, and the like are optional and so you are not required to enter them or to give us your data in connection with them. Where you do consent to take advantage of BookMyHelp Platform offerings, we will use your data to (as applicable) send you newsletters and other communications that are tailored based on information we have about you, or to operate and manage the survey, contest or similar offering in connection with our legitimate interest in promoting our business and the BookMyHelp Platform. To opt-out of receiving marketing communications from us, please see Section 7, Your Rights and Choices.

Employment Information. We collect employment and education history, transcripts, writing samples, and references as necessary to consider your job application for open positions.

Content Information. You also may choose to send BookMyHelp Personal Information in an email or chat message containing inquiries about the BookMyHelp Platform and we use this Information in order to help us respond to your inquiry. We also collect content within any messages you exchange with other Users through the BookMyHelp Platform (such as through our chat functionality).

We require that you furnish certain information when you register an account with us in order to provide services through the BookMyHelp Platform. For example, if you are a Client, we collect your first and last name, email address, and your zip or postal code in order to create and administer your BookMyHelp account. We also collect additional information in order to facilitate your booking request, such as information about the task you are seeking, the time, date and location of the task, and Billing Data. If you are a Helper, we collect your first and last name, email address, mobile phone number and zip or postal code in order to create and administer your BookMyHelp account and facilitate communications between you and your Clients through the BookMyHelp Platform. We also collect information about your tasks, rates, and skills, as well as Identity Information and Financial Information.

Third Party Information. If you registered through a co-branded version of our BookMyHelp Platform through one of our Partners (as defined below), they may provide us with basic information such as your name, address, email, and purchase history related to your Help needs. We may receive additional information about you, such as demographic data, Financial Information, or fraud detection information, from Third-Party Agents (as defined below) and combine it with other information that we have about you, to the extent permitted by law, in order to comply with our legal obligations and for the legitimate interest in improving the BookMyHelp Platform. BookMyHelp may work with Third-Party Agents to perform identity checks and criminal background checks on Helpers, if applicable and permitted by local law, in order to advance our legitimate interests in ensuring the safety of our Users and maintaining the integrity of the BookMyHelp Platform.

4. Information BookMyHelp Collects Automatically

We automatically collect certain information when you use the BookMyHelp Platform. The categories of information we automatically collect and have collected, including in the last 12 months, are as follows:

Service Use Data, including data about features you use, pages you visit, emails and advertisements you view, portions of the BookMyHelp Platform that you view and interact with, the time of day you browse, and your referring and exiting pages.

Device Data, including data about the type of device or browser you use, your device’s operating system, your internet service provider, your device’s regional and language settings, and device identifiers such as IP address and Ad Id. When you visit and interact with the BookMyHelp Platform, BookMyHelp may collect certain information automatically through cookies or other technologies, including, but not limited to, the type of computer or mobile device you use, your mobile device’s unique device ID, the IP address of your computer or mobile device, your operating system, the type(s) of internet browser(s) you use, and information about the way you use the BookMyHelp Platform (“Device Information”). We may use Device Information to monitor the geographic regions from which Users navigate the BookMyHelp Platform, and for security and fraud prevention purposes. Use of any IP-masking technologies or similar technologies (like the TOR network) may render portions of the BookMyHelp Platform unavailable and are forbidden on the BookMyHelp Platform.

Location Data, including imprecise location data (such as location derived from an IP address or data that indicates a city or postal code level), and, with your consent, precise location data (such as latitude/longitude data). When you visit the BookMyHelp Platform via a native mobile application, we use, with your consent when required under applicable law, GPS technology (or other similar technology) to determine your current location in order to determine the city you are located in and display a relevant location map. We will not share your current location obtained in this manner with other Users.

Cookies and similar technologies are described in our Cookie Policy, which sets out the different categories of cookies and similar technologies that the BookMyHelp Platform uses and why we use them.

6. Information Sharing

We only share the Information we collect about you as described in this Privacy Policy or as described at the time of collection or sharing, including as follows:

Third Party Agents. We share information, including Identity Information, with entities that process information on our behalf for our business purposes. We contractually prohibit our Third-Party Agents from retaining, using, or disclosing information about you for any purposes other than performing the services for us, although we may permit them to use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law.

To operate the BookMyHelp Platform, including processing your transactions, we may share your Personal Information with our agents, representatives, vendors and service providers (“Third Party Agents”) so they can provide us with support services as follows:

• Email origination;
• Identity checks (currently carried out by our providers Sterling (Canada), and criminal background checks (currently carried out by our provider Sterling in the U.S. and Canada), to the extent permitted by applicable law;
• Fraud prevention and detection (currently carried out by our providers Sift Science and Emailage). Our fraud detection providers also use information relating to you and your use of and activity on the BookMyHelp Platform to provide fraud detection services to their other clients;
• Receipt, invoice, or support services;
• Customer relationship management services;
• Data analytics;
• Marketing and advertising;
• Website hosting;
• Communications services;
• Technical support;
• Financial transaction fulfillment (in which we are currently supported by Stripe, who processes your Personal Information in accordance with its own privacy policy) and related chargeback and collection services; and
• To otherwise help us provide the BookMyHelp Platform.

Partners. Some BookMyHelp content is "sponsored by" or "presented by" other companies. If you connect to the BookMyHelp Platform through a co-branded version of our BookMyHelp Platform or otherwise participate in one of our partner programs, we may share information about your use of the BookMyHelp Platform with that Partner in order to offer the integrated platform and to evaluate the partner program. We may also share your Personal Information with our Partners in order to receive additional information about you, or in order to create offers that may be of interest to you. Please check such Partner’s privacy policy before revealing information about yourself. If you don't want these Partners to have your Personal Information, you can choose not to participate.

Promotions. When you voluntarily enter a sweepstakes, contest, or other promotion, we share information as set out in the official rules that govern the promotion as well as for administrative purposes and as required by law (e.g., on a winners’ list). By entering a promotion, you agree to the official rules that govern that promotion, and may, except where prohibited by applicable law, allow the sponsor and/or other entities to use your name, voice, and/or likeness in advertising or marketing materials. We may occasionally contact you, if you want us to, with information about special events, activities, promotions, contects, submission opportunities, and programs. You always have the ability, in your Account, to ask BookMyHelp not to contact you with this type of information. Please see Section 7, Your Rights and Choices, for more information.

Matched Ads. We use Matched Ads by sharing personal information with another party or incorporating a pixel from another party into our own Sites, and the other party matching common factors between our data and their data or other datasets for advertising purposes. For instance, we incorporate the Facebook pixel on our Sites and may share your email address with Facebook as part of our use of Facebook Custom Audiences.

Other Users. BookMyHelp facilitates contact between Clients and Helpers and reserves the right to share one User’s contact information (e.g., name, phone number, email, or postal address) with other Users, or with the recipient User’s legal or other authorized representative, in order to: (1) facilitate or communicate the resolution of an investigation or dispute related to or arising from an interaction between two or more Users of the BookMyHelp Platform; or (2) facilitate the performance of a Help. This exchange of information is essential to the operation of the BookMyHelp Platform.

Legal Obligations. BookMyHelp and our Third Party Agents may disclose your Personal Information or User Generated Content to courts, law enforcement, governmental or public authorities, tax authorities or authorised third parties, if and to the extent required or permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with BookMyHelp’s legal or regulatory obligations; (ii) respond to a court order, warrant or subpoena; (iii) respond to a valid legal request relating to an investigation into alleged criminal or illegal activity; or (iv) respond to or address any other activity that may expose us to legal or regulatory liability.

In jurisdictions where BookMyHelp is, according to applicable law, required to collect or remit information about Users’ permits, licenses, tax, or social security registrations, BookMyHelp and our Third Party Agents may disclose information, including but not limited to, User contact details, identification information, transaction dates and amounts, license and permit status, and tax identification number(s) to applicable governmental authorities.

BookMyHelp reserves the right to disclose Personal Information from both private and public areas of the BookMyHelp Platform in the absence of a court order, warrant, or subpoena, to the extent permitted by applicable law, if we are given reason to believe, in our sole discretion, that someone is causing injury to or interfering with the rights of Users, the general public, or BookMyHelp or its partners, parents or affiliates.

It is our policy to provide notice to Users before producing their information in response to law enforcement requests unless (i) we are prohibited or otherwise constrained by law or court order from doing so, (ii) we have reason to believe the User’s account has been compromised such that the notice would go to the wrong person, or notice would otherwise be counterproductive or would create a risk to safety, or (iii) it is an emergency request and prior notice would be impractical (in which case we may provide notice after the fact).

Merger or Acquisition. BookMyHelp reserves the right to share information in connection with, or during negotiations of, any proposed or actual merger, purchase, sale, or any other type of acquisition or business combination of all or any portion of our assets, or transfer of all or a portion of our business to another business.

Public Areas. Your profile on the BookMyHelp Platform consists of information about you and your business, and may include information such as photographs, your years in business, skills and expertise, hourly pay rates, feedback/rating information, and other information, including your username (“Profile”). The information in your User Profile may be visible to all Users and the general public. If you choose to post a Help via the BookMyHelp Platform, the contents of such listing will be viewable to Helpers you select on the BookMyHelp Platform.

7. Your Rights and Choices

You may opt-out of receiving promotional communications from us, including promotional communications related to the BookMyHelp Platform, and request the removal of your Personal Information from our databases, or deactivate your account, by logging on to the Site or App and clicking on the “Account” tab, or by contacting us.

Account Settings. During registration you choose whether to receive marketing correspondence from BookMyHelp. This information remains on your Profile where you can, at any point, easily edit it. After logging on, click on the “Account” tab, then select “Notifications” to make your preferred selections.

Push Notifications. You have the option to receive updates and relevant offers via push notifications in your app. These notifications can be configured in the settings of your mobile device at any time.

Corrections to Profile. You have the right to access, update, and correct inaccuracies in your BookMyHelp Profile at any time by logging in and clicking on the “Account” tab. There, you can view, update, and correct your Account information.

So that we may protect the integrity of the BookMyHelp Platform, there are certain pieces of information, such as your age, that you cannot alter yourself. For example, since children under the age of majority in their jurisdiction of residence are not allowed to register as Users, we need to take reasonable measures to preserve the accuracy of our Users' ages. You may contact us at privacy@bookmyhelp.com if there is a need to make a correction to such data. Please see Section 11, Children’s Privacy, for more details.

Promotional Communications. You can opt out of receiving promotional communications from BookMyHelp via the Account tab in your Profile. In addition, you can opt out of email marketing by clicking on the unsubscribe link in any message. You can opt out of promotional communications from BookMyHelp sent via text message at any time by following the instructions provided in those messages to text the word "STOP". Please note that your opt-out is limited to the phone number used and will not affect subsequent subscriptions. If you opt-out of only certain communications, other subscription communications may continue. Even if you opt-out of receiving promotional communications, BookMyHelp will continue to send you non-promotional communications, such as those about your account, Helps, transactions, servicing, or BookMyHelp’s ongoing business relationship with you. If you receive unsolicited promotional communications from a BookMyHelp domain, please let us know here.

If you are a California Resident, please see the Additional Disclosures for California Residents section below.

8. BookMyHelp's Information Retention Policy

We retain personal data for as long as you are a User in order to meet our contractual obligations to you, and for such longer period as may be in our legitimate interests and to comply with our legal obligations (see Exhibit A for exemplar document retention periods). We may also retain data from which you cannot directly be identified, for example where stored against a randomly-generated identifier so we know the data relates to a single User, but we cannot tell who that User is. We use this kind of data for research purposes and to help us develop and improve our services, and we take appropriate measures to ensure you cannot be re-identified from this data.

9. BookMyHelp’s Security of Collected Information

Your BookMyHelp account is password-protected so that only you and authorized BookMyHelp staff have access to your account information. In order to maintain this protection, do not give your password to anyone. Also, if you share a computer, you should sign out of your BookMyHelp account and close the browser window before someone else logs on. This will help protect your information entered on public terminals from disclosure to third parties.

BookMyHelp implements and maintains reasonable administrative, physical, and technical security safeguards to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. BookMyHelp has staff dedicated to maintaining this Privacy Policy and other privacy initiatives, periodically reviewing security, and making sure that every BookMyHelp employee is aware of our security practices. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of information about you.

10. Notification of Changes

BookMyHelp's Privacy Policy is periodically reviewed and enhanced as necessary. This Privacy Policy might change as BookMyHelp updates and expands the BookMyHelp Platform. BookMyHelp will endeavor to notify you of any material changes by email. BookMyHelp also encourages you to review this Privacy Policy periodically.

11. Children’s Privacy

This service is intended for a general audience and is not directed at children under 13 years of age. In certain jurisdictions, this minimum age may be higher. Please check the Jurisdiction-specific Provisions below for more information.

We do not knowingly gather personal information (as defined by the U.S. Children’s Privacy Protection Act, or “COPPA”) in a manner not permitted by COPPA. If you are a parent or guardian and you believe that we have collected information from your child in a manner not permitted by law, please let us know by contacting us here. We will remove the data.

We do not knowingly collect or “sell” the Personal Information of minors under 18 years old who are California residents.

12. Contacting Us

If you have any questions about this Privacy Policy or the manner in which we or our Third-Party Agents treat your Personal Information, the practices of the Site, your dealings with the BookMyHelp Platform, or if you have technical problems, you may contact us here.

BookMyHelp's staff will respond to all mail or email from Users with questions about privacy, including the types of Personal Information stored on the BookMyHelp databases, and requests to know, delete or rectify such Personal Information.

13. Jurisdiction-specific Provisions

A. Residents of the United States of America
Information of U.S. Users. Our collection, use, and retention of the Personal Information of U.S. Users is in accordance with applicable U.S. laws, as is our determination of what is deemed to be “personal data and/or information.”

BookMyHelp expressly disclaims any liability that may arise should any other individuals obtain the information you submit to the BookMyHelp Platform.

Interest-Based Advertising in the United States. For more information about interest-based ads, or to opt out of having your web-browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices.

BookMyHelp’s Security of Collected Information. While BookMyHelp will use commercially reasonable efforts to ensure the security of all Personal Information, we expressly disclaim any liability for any unauthorized access to or use of our secure servers and/or any and all Personal Information stored therein, and you agree to hold BookMyHelp harmless for any damages that may result therefrom. If you have any further questions on this issue, please refer to the Terms of Service.

Additional Disclosures for California Residents
These additional disclosures for California residents apply only to individuals who reside in California. The California Consumer Privacy Act of 2018 (“CCPA”) provides additional rights to know, delete and opt out, and requires business collecting or disclosing Personal Information to provide notice of rights California residents have and can exercise.

California Notice of Collection. We have collected Personal Information corresponding to the following categories enumerated in the CCPA, including within the last 12 months.

• Identifiers, including name, address, email address, account name, Social Security Number, IP address - and an ID number assigned to your account.
• Customer records, phone number, billing address, credit or debit card information, employment or education information.
• Demographic information, such as your age or gender. This category includes pieces of Personal Information that also qualify as protected classification characteristics under other pre-existing California or federal laws.
• Analytics and Advertising, including purchases and engagement with the BookMyHelp Platform.
• Internet activity, including history of visiting and interacting with our Service, browser type, browser language and other information collected automatically.
• Geolocation data, including location enabled services such as WiFi and GPS.
• Inferences, including information about your interests and preferences.

For more information on what we collect, including the sources we receive information from, review Section 3, Information Collection. We collect and use these categories of personal information for the business purposes described in Section 5, BookMyHelp’s Use of Information, including to provide and manage the BookMyHelp Platform.

BookMyHelp does not generally sell information as the term “sell” is traditionally understood. However, to the extent “sale” under the CCPA is interpreted to include advertising technology activities such as those disclosed in Section 5, BookMyHelp’s Use of Information, as a “sale,” we will comply with applicable law as to such activity.

BookMyHelp discloses the following categories of information for commercial purposes:

• Commercial Information;
• Demographic Data;
• Location Data;
• Identifiers;
• Inferences; and
• Internet activity.

We use and partner with different types of entities to assist with our daily operations and manage the BookMyHelp Platform. Please review Section 6, Information Sharing, for more detail about the parties with which we share Personal Information.

Right to Know and Delete. If you are a California resident, you have the right to know certain information about our data practices in the preceding 12 months. In particular, you have the right to request the following from us:

• The categories of Personal Information we have collected about you;
• The categories of sources from which the Personal Information was collected;
• The categories of Personal Information about you we disclosed for a business purpose or sold;
• The categories of third parties to whom the Personal Information was disclosed for a business purpose or sold;
• The business or commercial purpose for collecting or selling the Personal Information; and
• The specific pieces of Personal Information we have collected about you

In addition, you have the right to delete the Personal Information we have collected from you. However, this is not an absolute right and BookMyHelp may have legal grounds for keeping such data.

To exercise any of these rights, please submit a request at privacy@bookmyhelp.com or here. In the request, please specify which right you are seeking to exercise and the scope of the request. We will confirm receipt of your request within 10 days. We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your requests to know or delete.

Right to Opt-Out. To the extent BookMyHelp sells your Personal Information as the term “sell” is defined under the CCPA, you have the right to opt-out of the sale of your Personal Information by us to third parties at any time. You may request to opt-out by clicking Do Not Sell My Personal Information and making your choice.

Authorized Agent. You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent’s permission to do so and verify your identity directly.

Right to Non-Discrimination. You have the right to non-discriminatory treatment by us, should you exercise any of your rights.

Shine the Light. Customers who are residents of California may request: a list of the categories of Personal Information disclosed by us to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes, and (ii) a list of the categories of third parties to whom we disclosed such information. To exercise a request, please contact us at policies@bookmyhelp.com or Unit#202, Dundas Street East, Mississauga, L5A1W2, Ontario, Canada. . Requests must include “California Shine the Light Request” in the first line of the description and include your name, street address, city, state, and ZIP code. We may require additional information from you to allow us to verify your identity and are only required to respond to requests once during any calendar year. Please note that BookMyHelp is not required to respond to requests made by means other than through the provided email address or mail address.

EU-US Privacy Shield
BookMyHelp is aware of the Schrems II judgment which invalidated the Privacy Shield as a matter of EU law. BookMyHelp has decided, however, to maintain its certification not to legitimise the transfer of personal data under EU law, but as a matter of US law and good practice.

BookMyHelp complies with the EU-U.S. Privacy Shield Framework (Privacy Shield) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Information transferred from the European Union and the United Kingdom, as applicable to the United States in reliance on Privacy Shield. BookMyHelp has certified to the Department of Commerce that it adheres to the Privacy Shield Principles with respect to such information. If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

In compliance with the Privacy Shield Principles, BookMyHelp commits to resolve complaints about our collection or use of your Personal Information. Individuals with inquiries or complaints regarding our handling of your Personal Information under the Privacy Shield should first contact BookMyHelp here.

If we do not acknowledge your Privacy Shield complaint in a timely manner, or if your complaint is unresolved, please contact JAMS, our U.S.-based third-party dispute resolution provider (free of charge) at https://www.jamsadr.com/eu-us-privacy-shield to file a complaint. If neither BookMyHelp nor JAMS resolves your complaint, you may, under certain circumstances, pursue binding arbitration under the Privacy Shield Panel. Additional information about binding arbitration can be found here.

As explained in this Privacy Policy, BookMyHelp may provide Personal Information to third parties to perform services on our behalf. If we transfer Personal Information received under the Privacy Shield to a third party, the third party’s access, use and disclosure of your Personal Information must also be in compliance with our Privacy Shield obligations, and BookMyHelp recognizes potential liability under the Privacy Shield for failure to do so by the third party. BookMyHelp is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).

C. Residents of Canada.
Transfer Of Data. We and our affiliates and Third Party Agents primarily store data about you, including Personal Information, on servers located and operated within the United States. If you reside or are located outside of the U.S., we may send and store your Personal Information (also commonly referred to as personal data) to the U.S. in order to provide and operate the BookMyHelp Platform. By accepting the terms of this Privacy Policy, you acknowledge the transfer to and processing of your Personal Information on servers located in the U.S.

Custom Audience. We may use services provided by third-party platforms (such as social networking or other websites) to serve targeted advertisements on such platforms to you, and we may provide a hashed version of your email address or other information to the platform provider for such purposes. To opt-out of the use of your Personal Information for such purposes, please launch the opt-out tool at https://youradchoices.ca/choices.

Interest-Based Advertising in Canada. For more information about interest-based ads, or to opt out of having your web-browsing information used for behavioral advertising purposes, please visit https://youradchoices.ca/choices.

To learn more about interest-based advertising in mobile apps and to opt out of this type of advertising by third-party advertising companies that participate in the DAAC’s AppChoices tool, please download the version of AppChoices for your device at https://youradchoices.ca/appchoices/.